Doctoral thesis of Philosophy: Factors affecting logistics service competencies: an empirical study of logistics service providers in China

The objectives of this research are to understand how routinised operation processes and HRM practices impact on L&SC competencies of LSPs in China. To achieve the above objectives, this study formulated four research questions: 1) Do BP&SOPs positively relate to L&SC competencies of LSPs in China? 2) Do HRM practices positively relate to L&SC competencies of LSPs in China? 3) Does Guanxi enhance the relationship between BP&SOPs and L&SC competencies? 4) Does ICT support bolster the relationship between BP&SOPs and L&SC competencies?