Master's thesis of eBusiness: Improving internet usability: a framework for domain name policy evaluation

The overall purpose of this study is to develop a set of criteria with which policy makers can evaluate their domain name policies, in order to improve the usability of domain names for end users. Specifically the study aims to: develop an understanding of the Australian domain name industry; identify the role of standards and policies; analyse and compare domain name policies; investigate the domain name system from the perspective of end users; and develop criteria to evaluate domain name policy, in order to improve end user usability.