Doctoral thesis of Philosophy: The relationship between Middle Eastern tourists' cultural values, expectations, perceptions, behavioural intentions and Gold Coast accommodation service quality

The purpose of this thesis is to examine the relationship between cultural values and the factors of service quality expectations, perceptions and behavioural intentions among Middle Eastern tourists in relation to Gold Coast accommodation. The literature is relatively silent in terms of examining these issues. Therefore, to address this gap, the present thesis examines the relationship between cultural values and each factor of expectations, perceptions and behavioural intentions of the Middle Eastern tourist in relation to the quality of Gold Coast accommodation services.