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Service quality
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The purpose of this thesis is to examine the relationship between cultural values and the factors of service quality expectations, perceptions and behavioural intentions among Middle Eastern tourists ...
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This study’s analysis of the discrepancy/gap between expectations and perceptions of the quality of service, identifies deficiencies and areas of dissatisfaction that offer opportunities for universit...
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Service quality can be understood as an organization’s ability to fulfill its obligatory functions or mandates in satisfying customer needs. In the Indonesian context, especially at District Education...
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The aim of the research is to explore the effects of Thai culture on the efficacy of Western modelled performance management (PM) in a cross-cultural setting. Thailand is becoming increasingly importa...
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The objective of this research is to explore the quality of e-government services in Jordan from the perspective of citizens (users). More specifically, it aims to: (i) Examine and describe the experi...
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